Due to the situation we are all dealing with at present and the Corona virus in general, The Vape Store - Malta has implemented some safety procedures to protect ourselves and our customers.

When our Stores are open the usual safety restrictions when visiting us- 

  • Masks Must Be Worn At All Times 
  • No Cleaning / Maintenance of Tanks
  • No Coil Changes
  • Only 3 people allowed in store at any one time

Home Deliveries will always continue and Our drivers follow very strict guidelines and we hope that our customers understand the restrictions this may put on our service levels.

Our drivers will follow all standard covid guidelines when delivering - 

If you have selected a Pay at the door option for your delivery then we request that where at all possible please use the contactless function on your card

Best Covid Safe Payment Choice - PAYPAL

Paypal - This is an automated payment options enabling payment to be completed directly through the site so we will deliver absolutely contact free

BOV Mobile Pay - Only available if you use the BOV banking App - Payment instructions will be on your confirmation email received after your order is made.  (Manual Payment Required By The Customer via BOV App)

Again, completely contactless payment option

Card On Delivery - Please use contactless payment where possible when the driver arrives  (Age ID may be required On Delivery)

Cash On Delivery - Please try your best to have the correct money ready to avoid, as much as possible, contact with the driver. (Age ID may be required On Delivery)

Bank Transfer - This option can cause some delay to your item being dispatched due to transfer time from banks other than BOV - Please bear this in mind when choosing this option

 

Upon Delivery

Our driver will advise of their arrival - Please come down to collect your parcel - Do not ask the driver to enter the building as this not only adds risk to the residents in your building and our drivers

The driver will place your deliver in the doorway and step back and wait for you to come and collect -

Please ensure social distancing guidelines are followed to protect all parties

To report any breeches of this policy please contact us at

info@thevapestore.com.mt