Returns and Refunds

At The Vape Store we offer a 2 day returns policy on all orders  - To use this option all returned items MUST be UNUSED (Liquids, Coils and Drip Tips - UNOPENED) and still in their original packaging with all the original items in place. We will only accept returns within the store so that a visual inspection can be made on all items (This includes any orders originally purchased online). All returns will either be exchanged with another product or given a credit note for use in the store or online at a later date.

Warranty Returns - If the item you have purchased seems faulty then please contact us at immediately on or call one of our Retail Outlets and we will advise on the particular items Warranty period

Charger Ports - Tanks - Coils - Glasses -  Drip Tips and all other disposable parts are not covered by the Manufacturers Warranty

This warranty is to ensure that there are no MANUFACTURING Faults within your new device - Usually if there is an issue then it will show its self within the first few weeks - For this we will replace immediately after the fault has been diagnosed and identified. 

For more information on our Returns Policy please either contact us at or call our team on 2700 2917